Awful turnaround time

Item: Vumatel
Rating: 1
Author: Janine C

After 10 days with no internet (10 days of calling Afrihost) no call logged, and no-one to fix the line. Went driving around the streets to look for a vumatel technician, found Bervin, not a techie, but was willing to assist - he is awesome I rate him a 10. Vumatel and Afrihost not even close.

Helpful (0)

Replies (1)

Vumatel's replyOfficial

27 Jul 2023, 14:06

Good day Janine Cohen

Thank you for getting in touch.

We are truly sorry for the experience. Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.

Please visit https://www.afrihost.com/contact for your ISP's contact details.

Kind regards
The Vuma Team

Vumatel's reply27 Jul 2023, 14:06

Official