Awful customer service

<p>I place an order for Fibre in January.</p> <p>On 01 February I called Vuma to try and find out when I could expect the installation to take place. I was given a reference number - 3186 and promised a call back. This did not happen. When I called back and quoted my reference number I was told that my address was in Bruma Lake (I live in Douglasdale)</p> <p>On 6 February I received a call to tell me that installation would take place on Thursday 9 February at 11:30am. During the course of this conversation the lady who called me told me that she would have to speak to her manager and she would call me back by 10am (that was over a week ago - no call back).</p> <p>I then proceeded to call various people at Vuma to try and find out what was going on. I was pushed from pillar to post and kept being told I was in the wrong department, yet not one Vuma employee had the s****s and capabilities to transfer a phone call.</p> <p>Eventually on 7 February someone named Sheldon called me. I think he is the area manager for my suburb. He told me I would get a call by end of last week to confirm an installation date. I am still waiting for a call. I have left a voicemail this morning for someone to call me back and will see if that actually transpires because everything Vuma has committed to thus far in my short relationship with your company, I have been left hanging each time I try to follow up.</p> <p>Please can someone get back to me IN WRITING today with a time this week when my installation will take place. I work full time and therefore need to arrange to be home or make sure that someone else is home to coordinate the work.</p>