awaiting new password- off for 3 damn months! yet i paid

Hi im so tired of you guys honestly, why provide a service that doesnt working. im without wifi now since MARCH, i changed isp thinking that would help, still awaiting refund from the previous isp that states they have logged it with you. i paid on the 25th of April the new isp, you guys asked for the new isp to release the circuit which was done- do you know the inconvenience your company has caused me and my husband for nearly 3 months- we both have the privilege to work from home yet for nearly 3 month this wasnt possible so what do we do, WORK AT A NEIGHBOURS HOUSE, SPEND MONEY FROM OUR POCKETS TO GO INTO OFFICE, SLEEP AT FAMILY MEMBERS HOUSE SEPERATELY TO NOT CAUSE INCONVENIENCE FOR THEM! so im asking nicely please please sort this out. the new isp has done everything on their side that you requested, i believe all that is needed now is for you to activate our line and provide new credentials so we can see if it works! i dont have travelling for next week, and i dont see why i need to stress about something that has been paid for already. just do your DAMN job for once cause this is just ***!