Avoid Vumatel

Im really tired of expecting service from Vumatel..using the word "good" is expecting way too much.

I signed up for fibre via Vox and was kept abreast of the process going forward..The router was delivered around the middle of December. I was told installation would be done on the 23rd of December. At the time of promised installation ( 8am / 23-12) i received a call saying installer has an emergency it will be moved to 1st of January. I had already delayed my flight just so I'd be home on the 23rd

I asked The lady that called me to make some other arrangement and call me back. To date no one has.

On the 1st no one called or arrived at my house.

Ive sent multiple emails , made many calls to the 087 number and even requested call backs.

No one has done any of the above requested. I contacted the person who assisted with the signing up . He promised the ffg " Hii there

Okay I'm going to putt this all on mail and try and get to the bottom of this

Once again I want to apologize once again and assure you we will get everything up and running asap."

I have still to receive any assistance . The 087 number is useless as tou will not get to speak to anyone. If you request a call back no one will call you. You may receive a reference for your email but thats about it

If service is this bad before i actually make use of the fibre provided , im really afraid of what may follow.