AVOID VUMATEL AT ALL COSTS

I have never witnessed such pathetic service in my life! I notified them of my problem on the fibre, and complaining for the last 7 months, of extremely slow internet speed. they simply do a line test, and once it shows no loss on the line, they close the ticket. I paid for an independent IT company to come out to inspect the situation, and possibly pinpoint the cause of my ongoing issue, he detected that the fibre box is faulty, the incoming line is 100% so they wont pick up the problem... I told them this, the IT Technician gave extensive evidence on how he established the fault, after the phone call a ticket was opened, it was agreed that a technician should come out, guess what? the ticket is just closed again. I pay R1300.00 per month for internet, and I get a download speed of 1.4mbps or 0.01mbps.... They REFUSE to allow me to speak to a manager, they REFUSE to send a technician to my premises. PATHETIC! I WILL NOT RECCOMMEND VUMATEL TO ANY PERSON, ONCE THEY HAVE YOUR CONTRACT THEY DONT GIVE A RAT'S BACKSIDE ABOUT YOU! STAY AWAY!