1 reviews | Active since Jul 2024
Avoid them
Avoid Homeconnect, Payfast and Vumatel at all costs!*
I'm writing this review as a warning to others after experiencing a nightmare with Homeconnect and Payfast. It's been nearly two months since I've been trying to get a refund for their failure to deliver the service I paid for. The back-and-forth communication has been exhausting, with both companies pointing fingers at each other.
Unfortunately, I've learned that both Homeconnect and Payfast are unreliable and lack honesty. They're quick to take your money but make it incredibly difficult to get a refund when they fail to deliver. Their customer service is abysmal, and they'll drag out the process even when they're clearly in the wrong.
Save yourself the headache and avoid these companies at all costs. There are better, more trustworthy options out there.
Good afternoon Siyabulela,
I hope this email finds you well. Following our conversation, I wanted to let you know that we have logged a refund request with Vumatel, your fibre Network Operator, through Payfast. However, they have informed us that the refund was logged and that you should have received correspondence via email at *** to confirm your banking details. Since you mentioned that you haven't received this email, an investigation is now underway by Vumatel and Payfast to determine the reason for this issue.
Kind regards
Khanya Matandela
Good afternoon Siyabulela,
I hope this email finds you well. Following our conversation, I wanted to let you know that we have logged a refund request with Vumatel, your fibre Network Operator, through Payfast. However, they have informed us that the refund was logged and that you should have received correspondence via email at *** to confirm your banking details. Since you mentioned that you haven't received this email, an investigation is now underway by Vumatel and Payfast to determine the reason for this issue.
Kind regards
Khanya Matandela
Branch: 470010
Device:
Dear Sir/Madam
Please take note that Siyabulela made a payment to your account. The payment details are as follows:
Notification number 99599
Payment date 10/06/2024 01:09
Payment details
Beneficiary name PF VUMA* Home Connect CLAREMONT ZA
Amount R -388.00
Payment reference Online Purchase: Vumatel Claremont (Card 0222)
Branch: 470010
Device:
Dear Sir/Madam
Please take note that Siyabulela made a payment to your account. The payment details are as follows:
Notification number 99599
Payment date 10/06/2024 01:09
Payment details
Beneficiary name PF VUMA* Home Connect CLAREMONT ZA
Amount R -388.00
Payment reference Online Purchase: Vumatel Claremont (Card 0222)
