Avoid Mweb and Vumatel – Total nightmare with service and communication

I am so frustrated with the service I’ve been getting. My internet originally went off on the 29th of December due to an area outage. Everyone else in my complex was back online by the 31st, but mine stayed down. I was the only one left without a connection. I had to log a ticket and wait until January 2nd for a Vumatel technician to finally come out and fix my line. It worked for a few days, but then on Monday the 5th, it went dead again. I logged another ticket on Tuesday and I am still sitting here with no internet. To make it worse, Vumatel sent me an email saying my ticket was "resolved," but that’s a lie—I’m still offline. When I called Mweb to find out what’s going on, they told me the ticket wasn’t actually fixed, it was just referred to another department. No one from Vumatel has bothered to call me or tell me when this will actually be sorted. It's been over a week of constant issues and nobody seems to know what they are doing. I’m paying for a service I’m not getting and being sent **** "resolved" updates.