AVOID AT ANY AN ALL COATS

If Vumatel is the only fibre infrastructure provider in your area, get LTE instead.

Firstly, they’re unresponsive and will take weeks to arrange an installation. I eventually gave up and reached out to Vodacom and was devastated when Vuma showed up (as Vodacom’s infrastructure provider/partner in my area). They eventually reached out to arrange an installation weeks after the line was already set up.

Then comes the service. Consistently awful. I don’t have much else to say. Speeds are constantly in flux and they have no answers. As soon as my contract is over I’m cancelling my service with them and figuring out something else.

The most recent incident takes the cake. On April 2nd I logged an incident for the line being down. After 2 failed attempts to “problem solve”, I was told that a service agent would reach out within 24 hours to schedule an in-person call to assess, and hopefully fix, the issue.

In the 2 full weeks since logging my incident, I have heard absolutely nothing from them. I myself have called in on 3 separate occasions to follow up but I get the standard run around. Forget getting the issue fixed, I still don’t know when someone will be able to show up to even look at getting me reconnected.

If you have any choice in the matter, do not contract with this organisation. Find a different ISP and if they are the only fibre option in the area, get LTE!