Atrocious service

I logged a moving request with MWEB back in July to have action done for the 6th of August 24. To this date I have no access to my internet. There is no installation required as there is an ONT box at the new premises. Only an Activation is required. I run a business from home and MWEB and Vumatel have made it impossible for me to do my work. When I called MWEB they say they waiting for Vumatel, they have escalated, when I speak to Vumatel they say I must speak with M Web. No one can give me an answer and it is costing me a fortune in lost revenue.