MZ
Matthew Z
1 reviews | Active since Oct 2018
29 Nov 2023, 09:32
Atrocious Customer Service and Communication
Shocking customer service. One can't even contact Vumatel directly, they've set up a beautiful structure with ISPs so you have to always go through the ISP for communication which allows both parties to perpetually escape accountability. Vumatel has shut off my internet for 9 days and counting now with no ETR and all I can get from the ISP is "waiting for feedback from Vumatel". Do not sign up with Vumatel if you have choice.
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Replies (1)MZ
Matthew Z's updateReviewer Update
03 Apr 2024, 12:48Are you able to assist me again? I am having another shocking experience with Vumatel and Web Africa. I have had no internet for the past week and cannot get Vumatel to assist through normal channels, there is just zero communication despite the fault being on "high" priority.
MZ
Matthew Z's update03 Apr 2024, 12:48
Reviewer Update
Are you able to assist me again? I am having another shocking experience with Vumatel and Web Africa. I have had no internet for the past week and cannot get Vumatel to assist through normal channels, there is just zero communication despite the fault being on "high" priority.