1 reviews | Active since Jan 2014
@WebAfrica & @Vumatel: Unacceptable Customer Service Experience
I'm extremely disappointed with the service I received from your teams. On Sept 30th, my fibre connection stopped working. Despite contacting customer service multiple times (over 10 agents) between Oct 1st-3rd, my issue remained unresolved.
The customer service experience was appalling, leading me to cancel my subscription. As a work-from-home professional, this disruption caused significant stress.
Key issues:
1. Unresolved fibre issue despite multiple reports. 2. Misdiagnosis of the problem (attributed to an ongoing Delft issue, despite contradictory evidence). 3. Neighbors' connections were unaffected. 4. Refund processing delay (over 10 days). 5. Poor communication and inefficiency from customer service representatives.
I request:
1. Immediate refund processing. 2. Resolution of my fibre connection issue (if cancellation can be reversed).
I will share my disappointing experience with others to warn them about potential challenges with @WebAfrica and @Vumatel.
All i need is for my connection to be working, as it stands I paid for this month and to date I have not been able to use the service I paid for.
All i need is for my connection to be working, as it stands I paid for this month and to date I have not been able to use the service I paid for.