AK
Ashleigh King-Ogden

1 reviews | Active since Feb 2016

12 Dec 2018, 10:46

At the point of no return! Worst experience! 2nd complaint and still nothing has been resolved

2nd complaint I am making because issue is still not resolved and is getting worse by the day!

Im literally about to blow a fuse. Vumatel call center called me saying the guys were outside my house yesterday without arranging with me no email no phone call so that I can arrange accordingly. Then my helper lets them in, again they there for 5 minutes!!!! They did the exact same thing last week when they came and said the exact same thing that they need another box installed.... WHAT THE HELL!!!! They knew that another box needed to be installed last week and now they making the same flippen exacuse!! How is that possible!!! I actually cant believe this ive never had such a bad experience in my life and you were highly recommended to me by people i work with. This better get resolved now! I cant believe this!

IT GETS BETTER!!!

I get an email from Vumatel,s contractor saying the wall box has been installed later yesterday afternoon and I would get a call first thing in the morning to schedule my installation.... I have had absolutely no communication what so ever and I get no response at all when I email.

Vuma,s call center called me yesterday saying that it is unacceptable what has happened and they will get back to me to resolve the issue.... Still nothing! I just cant believe this poor service...

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Replies (2)
AK
Ashleigh King-Ogden's update12 Dec 2018, 12:19
Reviewer Update
Now i get a call saying its going to take another week for them to pull the fibre line in and there is still splicing and testing the line that needs to be done and Vumatel is having a network freeze!!!!! This is unacceptable!!!!!!
AK
Ashleigh King-Ogden's update12 Dec 2018, 12:46
Reviewer Update
You guys were suppose to install on Monday the 5th December I had email confirmation!!! Now you making it another week after. Tired of being messed around , the constant excuses and the constant delays. Im taking this up with ICASA.