Arrogant service & lack of customer ownership

Received an Email two days before suspension of our ISP (due to ISP closing it's doors) on Vumatel's database, which means we're sitting without internet until a new ISP can complete it's installation.

Furthermore, we have to pay ANOTHER Activation fee only 3 months after joining an ISP on Vumatel's network.

When I contacted Vumatel to discuss this, their consultant advises that "that's business" without taking any responsibility or ownership for ISP's endorsed on their website. Absolutely shocking service