AM
Asam M
1 reviews | Active since Jan 2021
10 Jul 2025, 20:02
Appalling Technical Service
Tell me why do I have to wait more that 72hrs for a technician to be sent out to come and fix my line which has been down from Sunday 6th and as I’m typing my line is still down. The ISP all they can tell me is that they’ve escalated the issue to Vumatel and in the email response they tell me they could take from 24 to 72hrs to have someone out to fix my issue. I’m also going to review Supersonic, ****py service level agreement.
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
12 Jul 2025, 11:59Good day Asam
We hope that you are well
We are truly sorry to hear about your issue with your connection. Kindly provide us with the Vumatel ticket number for us to assist you further.
Kind Regards
The Vuma Team
We hope that you are well
We are truly sorry to hear about your issue with your connection. Kindly provide us with the Vumatel ticket number for us to assist you further.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply12 Jul 2025, 11:59
Official
Good day Asam
We hope that you are well
We are truly sorry to hear about your issue with your connection. Kindly provide us with the Vumatel ticket number for us to assist you further.
Kind Regards
The Vuma Team
We hope that you are well
We are truly sorry to hear about your issue with your connection. Kindly provide us with the Vumatel ticket number for us to assist you further.
Kind Regards
The Vuma Team
Best regards,
AM
Asam M's updateReviewer Update
12 Jul 2025, 12:58Afternoon
This ticket was created by SuperSonic
Ticket nr. ***9
This ticket was created by SuperSonic
Ticket nr. ***9
AM
Asam M's update12 Jul 2025, 12:58
Reviewer Update
Afternoon
This ticket was created by SuperSonic
Ticket nr. ***9
This ticket was created by SuperSonic
Ticket nr. ***9
Vumatel's replyOfficial
17 Jul 2025, 15:54Good day Asam
Can you please advise if your query has been resolved.
Kind Regards
The Vuma Team
Can you please advise if your query has been resolved.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply17 Jul 2025, 15:54
Official
Good day Asam
Can you please advise if your query has been resolved.
Kind Regards
The Vuma Team
Can you please advise if your query has been resolved.
Kind Regards
The Vuma Team
Best regards,
AM
Asam M's updateReviewer Update
18 Jul 2025, 16:07Yes and no. I opted to swap ISPs as a Vumatel technician took over a week to attend to my issue. But then realised that I changed ISPs but Vumatel is still the fibre network connection provider.
So is it standard procedure to send out a technician after a week since an incident had been reported?
So is it standard procedure to send out a technician after a week since an incident had been reported?
AM
Asam M's update18 Jul 2025, 16:07
Reviewer Update
Yes and no. I opted to swap ISPs as a Vumatel technician took over a week to attend to my issue. But then realised that I changed ISPs but Vumatel is still the fibre network connection provider.
So is it standard procedure to send out a technician after a week since an incident had been reported?
So is it standard procedure to send out a technician after a week since an incident had been reported?
Vumatel's replyOfficial
23 Jul 2025, 09:53Godo day Asam
We hope that you are well
Can you please advise if your query was eventually resolved?
Regards
The Vuma Team
We hope that you are well
Can you please advise if your query was eventually resolved?
Regards
The Vuma Team
Best regards,
Vumatel's reply23 Jul 2025, 09:53
Official
Godo day Asam
We hope that you are well
Can you please advise if your query was eventually resolved?
Regards
The Vuma Team
We hope that you are well
Can you please advise if your query was eventually resolved?
Regards
The Vuma Team
Best regards,