Appalling service from Vumatel and Supersonic

On Monday my Wi-Fi internet showed a red light meaning internet line was off- contacted Supersonic and they couldn't fix it so logged a ticket with Vumatel it is now Thursday and i have repeatedly called Supersonic, first ticket was cancelled due to an assumption, then the second consultant hung up on me after I detailed what the issue was and now their only response is that they have escalated the issue with Vumatel - after advising on Tuesday that vumatel technician would come and this did not happen. So another technician is supposed to come and here i am still waiting for that technician - so basically I'm paying for a Wi-Fi that has been off for almost a week.

Why doesn’t Vumatel have their own contact centre why are all these service providers the go between for Vumatel, Supersonic you contracted with Vumatel therefore I hold you fully responsible for the resolution of this issue I’m tired of stories and excuses that you simply cannot substantiate!!!!!!! TODAY IS DAY 3 WITHOUT WIFI !! I work from home IT’s school holidays kids are home with no internet connection No internet connection = No streaming therefore no tv