APPALLING SERVICE FROM VUMATEL

I am utterly appalled by the service I am receiving from vumatel.

The lack of competency within the call Centre is mind blowing as well as their lack of resolving queries.

I spoke to at least 8 different people on separate occasion in order to have my fibre made active. Installation was completed on the 23td of July and since then I have been calling to ascertain what the problem is as to why my connection is not working. First it was because I stayed in a commune (which is a total lie as I stay in a free standing house), then it had to be synchronized with the serial number which I provided and now we are floating in thin air with no Valid reason as to what the problem is.

Further and what annoys me even more is that my husband and I had to keep calling vumatel for an update which uses up our airtime and data.

There is no senior manager that I can talk to let alone call and their website says that this is the fastest way to get service... well I laugh at that with tears in my eyes because it’s a big fat lie!!!

I would not recommend Vumatel to anyone EVER because they have no ethics or values when it comes to customer service and getting issues resolved.

Just let me get a bill for services i never received and then i will throw my toys out of the cot !!!!!!! I wish i could not select any star for rating because for me it's definitely below a -10