Appalling service

Their service is a nightmare. I’ve been without internet for 7 days straight. Contacted them numerous times and their customer service team including management seem to be clueless on how to resolve such matters as they kept on running away from taking ownership. They kept on saying “Cape Town needs to sort this out as I am based in JHB” when all I wanted was for them to send a technician to fix the problem that they caused.

Past Monday, one of the Vumatel contractors/technicians came to my area for fibre installation and they ended up interrupting our connection for existing users. Reported the issue on same day almost immediately when the connection was interrupted. I am still waiting for those technicians to come and fix this but cwaka sana!

They keep on telling me about backlog, of which it doesn’t make sense why I should wait for too long when they are the ones who caused the problem. Cherry on top, I am still waiting for my refund since Feb for down time for 3 weeks. Vumatel is **** shem I wouldn’t recommend them to anyone.