Appalling Service!

The continued lack of service and audacity of this company astounds me no end! How they are getting away with zero accountability is sickening. 12 days since I paid R399 into a ref no stated on the Webafrica customer zone ***. The next day on 9/05, I was disconnected. It's been nightmare trying to resolve this issue between Vumatel & Webafrica. The 2 entities are blaming each other. Some Ayanda Mabaso told me to resolve issue with Easy Pay. Easy pay confirms funds paid into Vuma and they cannot reverse the funds. Emails go unanswered, noone gives you feedback on the query. Each agent (must be about 12 so far) tells me not to stress coz when they allocate the payment correctly , I will get service for 30 days( yes the above ref number is wrong and noone knows why I was given it) . Issue is I don't have service now, I'm spending a small fortune on data, as I work from home and also studying. Amazingly, I got a call on Saturday....to ask if my query was resolved...I was speechless!!! I'm not sure what type of Mickey mouse show is being run here, but it's far from cute!