Appalling Service

<p>We are a design studio in Northern Johannesburg that has had no internet connection for the past 10 days. I have been in constant communication with Vumatel to rectify this problem. The technicians do not arrive on the day that they are scheduled to or they arrive after business hours and need to come back as they don't have the right equipment. The extension for the technical centre is constantly unavailable. We continuously seem to be second on the list despite a promise that we would be attended to urgently. I have escalated the issue to management with no results. As a digital business, we rely on being connected. Vumatel is costing us time and a great deal of money. Appalling service that we should be compensated for. </p>