Appalling Service

I have been waiting for my installation for several weeks now. Vuma send brite-link to come do the installation. When Brite-link come to the house the conduit was blocked. The technician logged a ticket and said somebody was going to call me wit the way forward. i have been calling Vuma since last week everyday asking for feedback. The people i speak to by Vuma always tell me that my installation case is with some lady and she will call me with feedback. The issue was noted on the 27/07/2018 and now its the 06/08/2018 and still no one from Vuma or Fibrehoods have contacted me. I am now thinking of canceling the application as if this is the service i get when trying to on-board imagine what kind of service i will get when trying to service/maintain my account. This is really terrible as my wife and i cancelled all our contracts and DSTV and now we are sitting without any form of entertainment which i am always reminded of when entering the house daily. Plus i still have to pay for activation after spending numerous amounts buying airtime to call and be placed on hold just to be told the installation team will call you.