APPALLING SERVICE

Have been without Internet, emails and landline for 3 days. Trying to get a Technician from Vumatel (who apparently have been taken over Fibrehoods) has just been a nightmare! The reason for changing to Fibrehoods was the long turnaround time with Telkom to come out and service or repair fault! There has been no follow-up on ticket number to advise on when a technician would be coming out. After numerous calls and left hanging on the line for long, there was no commitment of sending out a technician. Running a business with no internet, emails or a landline has been impossible., not to mention the loss of business, frustrated customers and cost of using data, which Vumatel have washed their hands of! Sent a email to Manager: ********** - still awaiting a response. Shocking service levels to say the least! Telkom known for poor service would have been more communicative with client!