SM
Sifiso M
1 reviews | Active since Oct 2020
17 Oct 2022, 15:18
Appalling Service
I paid for installation on the 1st September 2022, I was informed that my installation will occur within 48 hours, after 48 hours i was informed within 14 days after 14 days i was given MPT 51296 and informed that within 4 to 5 working days Ill be contacted for installation, 5 working days are over however no contact has been made whatsoever, calling your client services is pointless no one answers and if they do they hang up, emails are not answered and the whatsapp chat is useless all they do is give a new mpt number for the same issue, what else can I do to get assistance?
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
18 Oct 2022, 11:37Good day Sifiso
Thank you for taking my call kindly note that we have escalated your order to our installations team.
Regards
The Vuma Team
Thank you for taking my call kindly note that we have escalated your order to our installations team.
Regards
The Vuma Team
Vumatel's reply18 Oct 2022, 11:37
Official
Good day Sifiso
Thank you for taking my call kindly note that we have escalated your order to our installations team.
Regards
The Vuma Team
Thank you for taking my call kindly note that we have escalated your order to our installations team.
Regards
The Vuma Team
Vumatel's replyOfficial
21 Oct 2022, 11:47Good day
Kindly note that we tried contacting you but the phone rang unanswered.
Please provides a convenient time to call.
Regards
The Vuma Team
Kindly note that we tried contacting you but the phone rang unanswered.
Please provides a convenient time to call.
Regards
The Vuma Team
Vumatel's reply21 Oct 2022, 11:47
Official
Good day
Kindly note that we tried contacting you but the phone rang unanswered.
Please provides a convenient time to call.
Regards
The Vuma Team
Kindly note that we tried contacting you but the phone rang unanswered.
Please provides a convenient time to call.
Regards
The Vuma Team
SM
Sifiso M's updateReviewer Update
21 Oct 2022, 14:59Please call between 15:15 till 18:00 thank you
SM
Sifiso M's update21 Oct 2022, 14:59
Reviewer Update
Please call between 15:15 till 18:00 thank you
SM
Sifiso M's updateReviewer Update
27 Oct 2022, 12:40Im baffled at how this company functions, why is it impossible for you people to do what I have paid for? Just install my fibre make sure it runs because I do not want to go through such annoying pathetic *********** service.
SM
Sifiso M's update27 Oct 2022, 12:40
Reviewer Update
Im baffled at how this company functions, why is it impossible for you people to do what I have paid for? Just install my fibre make sure it runs because I do not want to go through such annoying pathetic *********** service.
Vumatel's replyOfficial
01 Nov 2022, 09:33Good day Sfiso
Apologies for the delay there was an issue with the order but it has been updated. We will be
in contact with you to provide further updates.
Apologies for the delay there was an issue with the order but it has been updated. We will be
in contact with you to provide further updates.
Vumatel's reply01 Nov 2022, 09:33
Official
Good day Sfiso
Apologies for the delay there was an issue with the order but it has been updated. We will be
in contact with you to provide further updates.
Apologies for the delay there was an issue with the order but it has been updated. We will be
in contact with you to provide further updates.
SM
Sifiso M's updateReviewer Update
10 Nov 2022, 10:09today is the 10/11/2022 no contact has been made, i am confused on how you guys work? is my installation beyond your company's capabilities?
SM
Sifiso M's update10 Nov 2022, 10:09
Reviewer Update
today is the 10/11/2022 no contact has been made, i am confused on how you guys work? is my installation beyond your company's capabilities?