Appalling Service

I am quite mortified by the appalling standards of service being offered by Supersonic and Vumatel.

I paid for their (Supersonic) Fibre services, as instructed by Vumatel on the 7th of July 2021, til this day I have yet to have any assistance from either of these entities. I have been sent to different offices and directed to contact different personnel and have yet to have my matter concluded.

I spoke to Buhle (a Vumatel representative) and she told me that she's looking into my case, and after a month she claimed she could not offer me assistance.

Everytime I try contact Supersonic personnel, the phone gets cut before I can even speak to an agent. This has been a very frustrating experience for me and I am beyond disappointed by this sub par service. I have tried exhausted all e venues and I am currently at wits end.

Kindly let me know how I can go about getting my refund.