Appalling Customer Service

I have just experienced one of the poorest customer services in my entire adult life from an agent by the name of Ntokozo. I paid upfront for the wifi and when I encountered connectivity issues in the beginning, she continued to ask me to reboot, it took her a whole week to log a call for a technician and yet I explained to her that this was a great inconvinience as I have tenants who work from home. She claims that they could not reach me when they tried to call, however I texted back and forth with her on WhatsApp daily that week in my attempt to resolve the issue.

When I asked for my account to be prorated for the week of no service when I paid in full, she had the audacity to ask me not to call her with the same issue again. Then when I reprimanded her about being rude, she responded by saying that "she gets her rudeness from me, that I either pay or there will be no wifi for my household".

I am shocked and disappointed to have been treated in this way as a paying customer, and I wanted to make Vumatel aware of the agent's actions. At this point I do not want to even continue with Vumatel and would definateltely not recommend your services to anyone in future.