RW
Ross W
1 reviews | Active since Jul 2013
08 Apr 2024, 20:38
Appalling - 12 days no connection
Line down for 12 days. Repeated follow-ups including via HelloPeter and still no resolution.
Appalling service.
Called Openserve and they had a new line installed in less than 2 days. Avoid Vumatel at all costs.
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Replies (2)
Vumatel's replyOfficial
09 Apr 2024, 09:22Good day, Ross Wilson
We trust that you are well,
We sincerely apologise for the experience thus far, this is not a true reflection of our customer experience. Should you wish to rejoin our fibre please make contact with us.
Kind regards,
The Vuma Team
We trust that you are well,
We sincerely apologise for the experience thus far, this is not a true reflection of our customer experience. Should you wish to rejoin our fibre please make contact with us.
Kind regards,
The Vuma Team
Vumatel's reply09 Apr 2024, 09:22
Official
Good day, Ross Wilson
We trust that you are well,
We sincerely apologise for the experience thus far, this is not a true reflection of our customer experience. Should you wish to rejoin our fibre please make contact with us.
Kind regards,
The Vuma Team
We trust that you are well,
We sincerely apologise for the experience thus far, this is not a true reflection of our customer experience. Should you wish to rejoin our fibre please make contact with us.
Kind regards,
The Vuma Team
RW
Ross W's updateReviewer Update
09 Apr 2024, 14:20My experience is a reflection of Vumatel’s customer experience. Just read what people are saying here and on social media.
RW
Ross W's update09 Apr 2024, 14:20
Reviewer Update
My experience is a reflection of Vumatel’s customer experience. Just read what people are saying here and on social media.