SM
Sean M
1 reviews | Active since Aug 2023
03 Aug 2023, 11:19
APPALLED BY VUMA & AFRIHOST SERVICE
I am appalled and disgusted with your service i have been receiving from VUMA , VUMA REACH, VUMATEL AND AFRIHOST. I ordered their Fibre plus minus two weeks ago and i am still waiting to this day. This is the error they getting(Kindly note that I get an error: "This location has an in-flight installation order with another ISP. You may not place an order for this address." meaning that I have to request that your address is cleared from that.) i sent them my POA so they can clear and to show i have no active ISP on my address. So my question is i have proved that i have no internet at my house, whose using my address and how did Vuma miss it and why aren't they able to just clear. I DO NOT HAVE ANY OTHER ACTIVE ISP at my address, hence i am applying for one from VUMA. I am sick and tired of your back and fourth emails saying you awaiting response. its appalling and disgusting and lastly frustrating. There is no way this can take more than 10 days. I NEED SOLUTIONS. ref:#VXT-***1
Helpful (0)
Replies (12)0
Replies (12)SM
Sean M's updateReviewer Update
03 Aug 2023, 13:03I need this to be sorted out ASAP i am tired of waiting and being told this has been escalated to be cleared because i obviously cant order any where now , i am on your system.
SM
Sean M's update03 Aug 2023, 13:03
Reviewer Update
I need this to be sorted out ASAP i am tired of waiting and being told this has been escalated to be cleared because i obviously cant order any where now , i am on your system.
SM
Sean M's updateReviewer Update
03 Aug 2023, 13:07They cannot be clearing this for more than 8 days, i provided my POA and was told this will be cleared in 48 hours it has been escalated to Vumatel …i am still waiting with no internet and no placed order to this day. PLEASE sort out this back and fourth between you and AFRIHOST , I no longer have the patience for it.
SM
Sean M's update03 Aug 2023, 13:07
Reviewer Update
They cannot be clearing this for more than 8 days, i provided my POA and was told this will be cleared in 48 hours it has been escalated to Vumatel …i am still waiting with no internet and no placed order to this day. PLEASE sort out this back and fourth between you and AFRIHOST , I no longer have the patience for it.
SM
Sean M's updateReviewer Update
03 Aug 2023, 13:11And lastly , i dont want your advice , i want solutions and actions.
SM
Sean M's update03 Aug 2023, 13:11
Reviewer Update
And lastly , i dont want your advice , i want solutions and actions.
Vumatel's replyOfficial
03 Aug 2023, 15:29Good day
Kindly contact your ISP as a cancelation has been requested for the order placed. Please follow up with the ISP.
Kind Regards
The Vuma Team
Kindly contact your ISP as a cancelation has been requested for the order placed. Please follow up with the ISP.
Kind Regards
The Vuma Team
Vumatel's reply03 Aug 2023, 15:29
Official
Good day
Kindly contact your ISP as a cancelation has been requested for the order placed. Please follow up with the ISP.
Kind Regards
The Vuma Team
Kindly contact your ISP as a cancelation has been requested for the order placed. Please follow up with the ISP.
Kind Regards
The Vuma Team
SM
Sean M's updateReviewer Update
03 Aug 2023, 19:21What nonsense is this , Afrihost( ISP) is waiting for you to clear the address so they can place the order its giving them error , you requested my POA of address to clear and they are waiting on VUMA so what do you mean i must contact ISP?????image.png 12.67 KB
SM
Sean M's update03 Aug 2023, 19:21
Reviewer Update
What nonsense is this , Afrihost( ISP) is waiting for you to clear the address so they can place the order its giving them error , you requested my POA of address to clear and they are waiting on VUMA so what do you mean i must contact ISP?????image.png 12.67 KB
SM
Sean M's updateReviewer Update
03 Aug 2023, 19:23image.png 13.94 KByou are not actioning , they have followed up a million times?????
SM
Sean M's update03 Aug 2023, 19:23
Reviewer Update
image.png 13.94 KByou are not actioning , they have followed up a million times?????
SM
Sean M's updateReviewer Update
03 Aug 2023, 19:24image.png 10.46 KBDo you know how many times i have received the same email????
SM
Sean M's update03 Aug 2023, 19:24
Reviewer Update
image.png 10.46 KBDo you know how many times i have received the same email????
SM
Sean M's updateReviewer Update
03 Aug 2023, 19:27image.png 15.14 KB
SM
Sean M's update03 Aug 2023, 19:27
Reviewer Update
image.png 15.14 KB
Vumatel's replyOfficial
04 Aug 2023, 09:39Good day
Hope this email finds you well.
Please note that we have tried to make contact regarding your inquiry, however, the call went unanswered. Kindly advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
Hope this email finds you well.
Please note that we have tried to make contact regarding your inquiry, however, the call went unanswered. Kindly advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
Vumatel's reply04 Aug 2023, 09:39
Official
Good day
Hope this email finds you well.
Please note that we have tried to make contact regarding your inquiry, however, the call went unanswered. Kindly advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
Hope this email finds you well.
Please note that we have tried to make contact regarding your inquiry, however, the call went unanswered. Kindly advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
SM
Sean M's updateReviewer Update
04 Aug 2023, 09:40please call me back , i was in a meeting. you can call me now
SM
Sean M's update04 Aug 2023, 09:40
Reviewer Update
please call me back , i was in a meeting. you can call me now
SM
Sean M's updateReviewer Update
04 Aug 2023, 09:57I am still waiting for your call, i tried calling back not going through
SM
Sean M's update04 Aug 2023, 09:57
Reviewer Update
I am still waiting for your call, i tried calling back not going through
SM
Sean M's updateReviewer Update
06 Aug 2023, 07:36I AM STILL WAITING FOR FEEDBACK, I STILL DONT HAVE A LINE AND I AM MY ORDER STILL GET REJECTED.
SM
Sean M's update06 Aug 2023, 07:36
Reviewer Update
I AM STILL WAITING FOR FEEDBACK, I STILL DONT HAVE A LINE AND I AM MY ORDER STILL GET REJECTED.