Apalling service, rude consultants, paying for installations where CPE boxes are already installed

All I've been trying to do is get an answer about getting fibre installed in my apartment. I've been put on hold multiple times. Had the incorrect information provided when the phone was finally answered. Been told to contact an ISP for a new install on a fibre box which is present and working and been told that this 'new installation' will need to be paid for by me (it took a very long time to get to this information). Then, I've also had great joy having the operators consistently hangup/ drop calls and one get irritated with me because he could not see my CPE on his system. If this had been handled competently or politely, I may have actually paid for a new install but right now, telkom is starting to look like a far better choice even if I do have to settle for ADSL speeds and issues.