Another review that Vumatel would like to ignore!

Have had no internet connection for almost two days now. My service provider Vox Telecom can only log a ticket with Vumatel on my behalf, as Vumatel does not take any calls because they discontinued their call center and they also do not provide any ETR's. The only way to contact them is through your service provider. Vumatel is the owner of the fiber infrastructure in our area; hence, they have the monopoly and obviously are definitely not customer centric. It is sad that a company of this magnitude does not value their loyal customers' plight for quick turnaround times pertaining Wi-Fi outages and not keeping us informed. I truly believe, that any key decision maker in Top management of a company such as Vumatel would not like to see all these complaints on Hello Peter pertaining their company and might be thinking, why don't we make a U-turn and serve our customers (yes, not just the Service Providers, but also the human beings that use the Vumatel Fiber Infrastructure, to work from home to earn an income or to study online or to make calls or to use for online shopping or watching TV, etc) in a way that they would rate us as the best Wi-Fi provider in South Africa. - Just a thought from my side.