SL
Stefan L
1 reviews | Active since Jun 2012
13 Apr 2018, 15:30
Another bad experience with Vumatel
How many escalations does it take to get a fibre line up? No, this is not the start of a bad joke but rather the start of a bad review.
One again Vuma has not delivered on the 24 -48 hour turnaround time that the agent that logged my call had promised. We are now going on day 5 with no internet and no technician. It is truly sad that one has to revert to bad reviews on a public forum to get good service these days.
Please fix my internet! Ticket ***
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Stefan L's updateReviewer Update
13 Apr 2018, 22:08Hello Vuma team, the link is still down. Unfortunately I don't think your technicians know what they are doing. This is now the 3rd time I hear that my line is up but it is still not working.
You guys really need to work on your client service.
Regards,
Stefan
SL
Stefan L's update13 Apr 2018, 22:08
Reviewer Update
Hello Vuma team, the link is still down. Unfortunately I don't think your technicians know what they are doing. This is now the 3rd time I hear that my line is up but it is still not working.
You guys really need to work on your client service.
Regards,
Stefan