1 reviews | Active since Oct 2023
ANNOYING SERVICE!!!!!!
I am disappointed and annoyed by your service, I was given a new Easypay number to make payment however my internet connection is still not working, I made payment on Sunday the 20th of October 2024 yet I'm still suffering without internet connection.
I was informed my the Vuma agent that I was switched to Fly Cool without my knowledge and that they don't see my payment that I made I am not happy with this service, you guys should decide if you want to help us or **** customers of their money, when you guys advertise you advertise good service with fast internet connection yet you provide us with poor service and 0 customer service.
I've been asked for my details, SN router number yet nothing has been done to assist me
I am disappointed, annoyed & frustrated by your service and would like a refund, it's been 2 days since I made payment yet nothing has been done to resolve this issue, I've been sent from pillar to post and even spoke to a agent from Vuma and she advised that my account was canceled and handed over to you which is unacceptable cause no communication was sent to me, and they don't have any payment records from me, Fly Cool asked for my details,SN number yet nothing was done to resolve my connection issue, I am tired of being sent from pillar to post with nothing being done to assist me.
Kindly assist with a refund cause I am not happy with the service provided & I can't afford to continue with such a ISP that doesn't take their customers seriously
I am disappointed, annoyed & frustrated by your service and would like a refund, it's been 2 days since I made payment yet nothing has been done to resolve this issue, I've been sent from pillar to post and even spoke to a agent from Vuma and she advised that my account was canceled and handed over to you which is unacceptable cause no communication was sent to me, and they don't have any payment records from me, Fly Cool asked for my details,SN number yet nothing was done to resolve my connection issue, I am tired of being sent from pillar to post with nothing being done to assist me.
Kindly assist with a refund cause I am not happy with the service provided & I can't afford to continue with such a ISP that doesn't take their customers seriously