annoyed customer

I am more than annoyed honestly, how does this service work? my sister has paid Vuma but till today she has not been connected and the month is ending. if this is not sorted out by today we will have to take it further because the debit order went through but you are failing to do your part. Each and every consultant we speak to says something different. This is ********* and unprofessional, is this how you treat your clients? Vumatel is not a contract service it is month to month service, we pay you to provide that's it so why is it so difficult to connect with my sister? If we do not get positive feedback by today we need our money. It is only fair to refund my sister or bill her prorata amount because she did not use the service for the whole month. Treat your clients with respect, please.