Angry customer

Bad service from Vumatel. Their service and chat agents sucks. I made a payment and like always you have old once payments is done they will send technician. I confirmed with them earlier on and I was told they need to send someone to come check if they can send technician as we are staying in the flats and it shows that others have already. So why pay then have to wait 2 weeks and what’s upsetting is that I had to find out from them