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Princess M
1 reviews | Active since Sept 2019
08 Oct 2022, 11:28
Angry customer
I love Vumatel but hey, they are so slow lately... I requested an upgrade of my speed, i paid the money but I am still being sent back and forth. What is so difficult with canceling the low speed and upgrading? Worse part is that, this is hindering with my job... I can only imagine how hard it will be if i was canceling not upgrading, if upgrading is this hard.
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Princess M's updateReviewer Update
10 Oct 2022, 12:41I just spoke with MWeb again now and they are saying they cannot upgrade my speed because I am in a voucher... Even if they cancel, you guys at Vuma need to release the line for the new speed to come in to effect. I don't know if I am being misled where... I cannot work, my system is extremely slow, i need the new upgraded speed up and running. I explicitly told the Mweb agent i want the previous voucher terminated to make way for the new upgrade because i need to perform my tasks and do my job. Can you please release my line from the 20/10 speed with emmediate effect to make way for the new speed. I can't do my job due to the slow connection.
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Princess M's update10 Oct 2022, 12:41
Reviewer Update
I just spoke with MWeb again now and they are saying they cannot upgrade my speed because I am in a voucher... Even if they cancel, you guys at Vuma need to release the line for the new speed to come in to effect. I don't know if I am being misled where... I cannot work, my system is extremely slow, i need the new upgraded speed up and running. I explicitly told the Mweb agent i want the previous voucher terminated to make way for the new upgrade because i need to perform my tasks and do my job. Can you please release my line from the 20/10 speed with emmediate effect to make way for the new speed. I can't do my job due to the slow connection.