************* and Unskilled

I recently requested for my Fibre line to be installed and I had a technician by the name of Phillip come through. Off to a good start, Phillip couldnt open the fibre box so I had lend him some of my tools. I advised Phillip from where I need to connect but this was not taken into consideration. My own conduits was used for the installation amongst other tools. Phillip had installed the fibre cable along the hinge of my gate which doesnt close properly anymore. A few additional holes on the wall were also made which Im not sure for what. Phillip advised he will return after lunch to complete my installation seeing that Im unable to connect but seems to still be on lunch ever since. I called and spoke to Koketsu for assistance who advised she will call me back. Been waiting for that callback since last week. I emailed the complaints department but they too never responded.