*********** and skelem service provider

1. You cannot contact Vuma direct, you need to go via a third part (Web Africa which knows nothing about their billing). 2. I had 2 services, 1 in Harare, and 1 in Ilitha Park, the Harare service stopped working in November 2023, I canceled it and installed another service from another provider but Vuma has still not canceled that service. 3. 2nd January 2024 Vuma took R399 off my bank account, I assumed it was for the Ilitha Park service as I have canceled the Harare service. Too my surprise they were taking for the canceled service which stopped working 22 November 2023. When I ask them to allocate it to my existing service which is in Ilitha Park I am told to wait for 48hrs. I have never seen an *********** service provider like Vumatel NEVER. How can you take someones money and not deliver the service rendered, to date I still do not have internet at Ilitha Park but the have my money.