An yet another wall box relocation complaint against Vumatel.

In 2017 when Vuma finally decided to roll out fibre to the home in Northcliff I was super excited. They came and dug up our sidewalk and driveway. laid the piping for the fibre and they even used my property a SAFE storage area where they could keep their tools overnight. I requested from the technicians where to place the perimeter wall box (I even spray painted the wall with an X marks the spot of where my treasure box of access to the internet would be placed when the time came)...well that never happened. The technicians decided to place the box as far from the house as possible. I was the last house on the street so when I arrived home I noticed that they had put the box in the wrong place...which is annoying considering I spoke to the Site manager on a daily basis almost,and in one of our conversations he mentioned that the box can always be relocated. He even revealed to me about another resident that had asked his perimeter wall box to be moved 7 TIMES already. Skip forward a couple of months (early 2018) and finally I put in a request with Vox to have fibre to the home installed. Appointments were made, Vuma arrived on the appointed date, the technician looked at the task ahead of him and was bewildered at why the perimeter wall box was placed so FAR from the house. The technician said its not a problem HE will log a ticket and get the box moved...even took photos on his mobile device....TICKET was never LOGGED. So I patiently months rolled by ...NOTHING.

So I decided to re-apply for fibre this year (2019), again the technicians come out, look at the location of the perimeter wall box and say no they cannot install the fibre to the home because there are obstacles in the way…..

Now…

Technicians come out to inspect the box and sidewalk (without even digging up the sidewalk to check) and determine that they cannot move the box because there is no piping for the fibre. ARE YOU KIDDING ME!!!! Then why the hell was my sidewalk dug up for 6 weeks???? Not to mention that I requested to be present at my house when they came through. I get a call at 10:30 in the morning informing the technician are on the way to my house and will be there @ 11am. I say great and tell the tele-support person that I will come through and that I may be 5 minutes late as I work in Bryanston (at The Di-Data Campus)

I arrived home at 11:05…NO TECHNICIANS. They came… they saw… they LEFT!

I get a phone call later that day from Vuma telling me the technicians determined that there is no underground piping infrastructure where I want the box moved…LIES!!!

Now 1 of 2 things has happened here:

1. The initial contractors that were contracted to install the fibre infrastructer either cut a corner to save 1 days work so that he could “cut his costs” and failed to complete installing the fibre infrastructure correctly and as to plan. OR 2. Vumatel is *********** and have no blue prints or plans of the infrastructure that they have deployed.

Is there anybody competent at Vumatel that can actually get anything done and help me get my perimeter wall box relocated?