An amazing service experience from Vumatel

My fibre went down around 06h00 on Friday, 24/01/2025. I went on the whatsapp chat with my ISP and EVENTUALLY got hold of someone on Saturday, 25/01/2025. My ISP informed me that the line provider - Vumatel must come out. Unlike my ISP, I received a phone call from Vumatel in a matter of minutes. Unfortunately they were fully booked, but logged a technician for Sunday morning, 26/01/2025. To my surprise a very respectful gentleman by the name of Jonathan arrived at my door exactly on the time booked. They would have been by me sooner, but my ISP has the wrong address on my profile. The fibre box is in my main bedroom and within minutes Jonathan found the fault and patiently assured me that he can fix it immediately. This gentleman's approach made my whole household feel at ease to such an extend that we did not even feel the need to stay present in the bedroom while he was working. When he was finished, my bedroom was left clean and tidy with zero messes. He took a few minutes and requested that I double check connectivity. When Jonathan left, I even received a follow-up call from Vumatel to confirm all was sorted out. Unlike my ISP that send me an email this morning to assure me that they are working hard to resolve my problem!! Many thanks to Vumatel and especially Jonathan for an amazing service!