Allocation of payment

The worst fiber company ever my wifi has been of since the the 3rd of September I paid them on the 3rd they apparently cannot allocate the payment that I made on there platform I have sent the proof of payment via bank statement text message notifications and via the payment confirm from pay fast and still they cannot find allocation of payment ask me to go to the bank and ask notification of payment come to the bank and the bank is saying they cannot help me because the payment was made on there platform johhhhhhhhhh 😡🤬 and now they saying they cannot help me without so what must I do now Vumatel ha I paid for a service that I am not receiving sies man Hellopeter.com make this people famous seeing that they have time to play R400 might not be nothing to u Authorized VumaTel Wi-fi Consultant but for me it's a lot people are struggling enough as it with the cost of living sies man