All round shocking Vumatel service

From beginning to end, I have had terrible service from Vumatel in Cape Town.

1. They didn't phone me to organise an installation after saying they would...I had to call them 2. After they installed my fibre it went down 4 days later because one of the cable broke (it had been coiled carelessly as told to me by the Vumatel employee who eventually came to fix it) 3. I need to pay my installation fee but have never been given an invoice or any banking details and I keep receiving sms's to pay it. When I email the accounts department to ask for this I get no response 4. The company is impossible to get hold of. I hold and hold while trying to speak to someone and the phone honestly never gets answered. I am just constantly told all Vumatel 'heroes' are currently busy.

This is my first and only Hello Peter review. That's how bad its been.

I don't know what else to try to communicate with this company. What absolutely terrible service and I really should have used another provider.