Aggressive Incompetence

I am unsure if most people are aware of the Vumatel Reach program that has been implemented, without the input of the communities involved. No explanation has been given to why this program was launched in our areas. This has restricted people from getting their desired line speeds, and are restricted to a 20/10 line speed. I had initially ordered a 1000/100 line from Rocket Net that advised my area is ready for fibre, and the infrastructure is capable of my requested line speed. However upon Rocket Net proceeding with the process and contacting Vumatel for the order to proceed, they were told that the package I had requested does not fall part of the Vumatel Reach program (THIS WAS THE ONLY WAY I WAS MADE AWARE OF THIS “BIASED” SO CALLED “PROJECT”).Upon receiving this greatly disappointing news I demanded an explanation, the below was the response I received from Rocket Net. “As per our telephonic conversation, please note that Vumatel have two business models in the Western Cape. The first would be https://vumatel.co.za/coverage and https://vumareach.co.za/ .

I can confirm that if you stayed in any other area RocketNet would 100% be able to fulfil this request and provide you with an Apollo 1000/100 FTTH Promo at R1495 as per https://www.rocketnet.co.za/vumatel/” But due to Vumatel and their bull**** project we are forced to go with “ONLY 1 OF 2 SERVICE PROVIDERS” And according to Vumatel they have the following providers ( AS SHOWN ON THEIR FACEBOOK PAGE” Afrihost/CoolIdeas/Mweb/Supersonic.However he only options that can actually be selected in Supersonic ( That has a broken sign up page) And WebAfrica. Biting the bullet we had chosen WebAfrica, signed up as per usual. We are told we will receive a payment link in 24 hours…..it has been a month and still no link. Multiple queries sent to Vumatel have been ignored. Telephonically, Via Social Media, and on their website. Unless you have a VT number ( That is only given once the initial payment is made with the payment link) YOU ARE NOT A CONCERN AS TO THEM YOU SIMPLY DON’T HAVE A ORDER. Nobody is taking responsibility, ISP and Vumatel are useless. Support operators are not given information to provide answers. Incompetence all around. Disregard for customers. Lack of communication….. Just to name a few. If you have Vumatel as your Fibre Provider I pity you greatly…