Against SADV / Vumatel – Unfulfilled Internet Installation & Refund Issue

Vumatel/SADV has failed with my fibre internet installation and refused to process a refund.

In May 2025 the 20th, a field agent representing Vuma approached me to sign up for fibre internet under SADV. I was instructed to make a payment via EasyPay, we went to PEP with the agent and the payment was made. The payment slip was shared with both the field agent and SADV multiple times.

To date, the installation has not been completed. SADV initially claimed the matter was escalated, but they have failed to follow up or provide a refund. The field agent responsible has now blocked my number and refuses to take accountability as it was confirmed by one of the Vuma agents that they entered the incorrect address for installation and they refuse to supply me with the EasyPay reference number. All I have is the receipt showing that I made a payment. SADV has also not responded to my most recent messages or calls. I was informed to submit the payment receipt to their WhatsApp line for my refund but I have done so multiple times with no refund processed.

I have made every effort to resolve this directly with the company, including:

Multiple support calls Providing proof of payment It has now been more than 3 months without service or refund.