AGAIN???? SERIOUSLY

Dear Vumatel I'm perplexed as to how a business could be so ***********.

Ticket ref number: ISP-33881

(Today) Congratulations!!! I HAD a perfectly working fibre network. AGAIN DOWN……..WHY?????????

(8 Weeks ago) Congratulations!!! I had a perfectly working fibre network until you allocated my ONT to another customer at MWEB. YOUR mistake, day 2, still not rectified. WHY????

I have ADDITIONAL expenditure purchasing mobile data, despite the fact that I have you as a fibre supplier.