After complaining to Vodacom that I haven’t had any connection on my fibre network for over a week, I still haven’t gotten a resolve

After complaining to Vodacom that I haven’t had any connection on my fibre network for over a week, I still haven’t gotten a resolve. Vodacom has assured me that the issue is on vumatel side and that a ticket has been raised with you. I need somebody to call me back so this issue can be fixed as soon as possible. The amount of time this is taking is quite ridiculous since I rely on internet for my work so this has negatively impacted me.