1 reviews | Active since Dec 2016

14 Dec 2016, 18:30

After 7 days I have still no connection

<p>Since the 8th of December their call centre lady said to me daily that my issue will be fix today and today and today again. I sent several email to the Manager in charge of maintenance but, nothing happen.</p> <p> </p>

0
Replies (4)
's update15 Dec 2016, 10:58
Reviewer Update

Finally after a week they fixed my issue - it took them 2mn to address the matter and obviously no clear explanation - I am still waiting a call for the top management to apologise . Really schocking and disturbing.

's update15 Dec 2016, 13:25
Reviewer Update

An Executive revert back to me an he apologyse - Matter closed.

Vumatel
Vumatel's reply19 Dec 2016, 11:53
Official

Good day,

We apologise for any inconvenience caused and understand your frustration. Please, email us your address & contact details to *** so that we can investigate this issue?

Kind Regards

The VUMA Team

's update20 Dec 2016, 11:05
Reviewer Update

Thank you to the Vuma team. I accept your apologise.

Have a wonderful festive season. I wish you a prosperous and happy new year!