Afrihost & Vumatel Fibre Installation – Frustrating & Unacceptable Experience

Afrihost & Vumatel Fibre Installation – Frustrating & Unacceptable Experience

⭐ 1/5

Our experience with Afrihost and Vumatel has been nothing short of a nightmare. We have been trying to get our fibre installed for over two weeks, yet we are still without internet due to constant delays, miscommunication, and lack of accountability from both companies.

From the start, Vumatel technicians identified that our address had an active line with another ISP that needed to be cancelled before installation. We promptly submitted our lease agreement as requested, but instead of moving forward, Afrihost and Vumatel have been going in circles, repeatedly adding and removing orders while claiming the line is still active—even though the previous ISP confirmed the cancellation two weeks ago!

To make matters worse, every time we call, we are transferred to a new support agent who is unfami**** with our case, forcing us to explain everything from scratch. This has resulted in contradicting information—one day we are told our line is with Mweb, the next it’s supposedly under a different provider. Just this morning, we were assured by an Afrihost representative that we would be activated by the end of the day—yet, once again, this was false information.

We have had to deal with three different companies (Afrihost, Vumatel, and Britelink MCT), yet not one has been able to take responsibility and get the job done. The lack of coordination between these service providers is beyond frustrating.

If you are considering Afrihost for fibre installation, beware of the inefficiency, delays, and poor communication. We are beyond frustrated and expect immediate action—not just empty promises!