Afrihost, Vumatel & BriteLink suck

My internet connection went down on 4 May 2026 and I reported it to Afrihost, my ISP. They contacted Vumatel and I was given ticket # ***6. Vumatel assigned the case to BriteLinkMCT. They promised to be there the next day, bit no one came. On 6 May 2026, they arrived at my location, but 6 hours later than the appointed time. Calls to BriteLink goes to an automated system where you can leave your name and number. It took 7 calls before someone called me back. A reinstallation was scheduled for 9 May 2026 at 08H00. At 10H00 I called Vumatel, where the matter was "escalated" to the service provider. I was promised someone would call me back. No one did.

I chose Afrihost because of their industry awards, and trusted Vumatel because of their national footprint. Bit together with BriteLink, they have really disappointed me