Afrihost and Vumatel twice failing to pitch up for fibre installation!

I notified Afrihost and Vumatel more than a month in advance that I needed to move my fibre connection to my new address. They eventually gave me an installation slot (already having debited me the installation fee) at 14:30 on the 25th of June. The technician pitched up before 8AM on the day of the appointment, and having had to drive all the way from Durban to Ballito to meet him, I asked him to come back at the agreed time slot. He didn't pitch up to do the installation that day even though I drove through all the way to Ballito to meet him. After numerous phonecalls to Afrihost to get the technician to come back, I was given a slot 3 days later. I again waited for the technician to appear and he AGAIN failed to pitch up. I work from home and having now moved into the new property I have had to buy a 4g data SIM at my own expense as I have been left without internet. TERRIBLE service and I won't recommend you use them