Administrative Nightmare

Administrative Nightmare.

I placed a new order with HYPA after having one of my tenants move out with their router, who used Home-Connect as their ISP.

After placing the order and processing payment, HYPA noticed there is an active address line registered with my home address . Instead of sending technicians to facilitate a new installation and move the line to a more suitable location in the same yard - I'm being sent from pillar to post.

The latest update is that VUMA executives must terminate my order on their side, process a new order and then they'll be able to request installation???

Instead of just sending out technicians?

I dread the day I'll have issues with the router. Dread it and I haven't even started using VUMA's services.

Trash customer service.