Address not on portal

I am trying to order fibre but my address doesn't appear on the portal. I was contacted by a Vumatel sales representative but they were unable to place an order because of the above, she said that it would be rectified but this hasn't happened as of yet. I then proceeded to contact Afrihost and they can also not proceed until my premise is created. There was technicians outside my property and they confirmed that the fibre is up and running in our area.

I am now seem to have run into a brick wall and I cannot understand why I need to "beg" you as a company to complete this as this is to your benefit as well.

Of all the houses in my street it looks like i am the only one that doesn't appear.

Who can I speak to, to help me sort out this problem as i am unable to contact anyone via email as all my emails gets returned.