AD

Not even worth 1 star.

We moved into a new place already fitted with a vuma modem. We struggled to get our object nr and after several hours being sent from one side to another between afrihost (our isp) and vumatel they eventually sent me an object nr..... afrihost sent me a link to book an appointment with vumatel to come sort out the connection and i scheduled an app with them for today at 11:30. I received an email saying installation was done. I contacted them saying the fibre cable inside the modem is broken off i still need a technician to come out to the appiontment scheduled to fix it with that phone call it was established that the object nr given to me is connected to another adress not ours. What the hell????

I have send numerous emails to both vumatel and afrihost and i am just getting ignored. I cannot spend 40-50minutes on the phone everyday with each consultant that helps you have a diffirent story. Vumatel says phone afrihost and afrihost tells me to phone vuma....

Oh and as you have thought Vumatel just ignored the appointment scheduled and wasted more of our time waiting at home for nothing.

This is the worst service ever!!!